Full Ace Group SMS Terms & Conditions

Privacy Policy

Effective Date: July 15, 2026

1. Introduction

Full Ace Group (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and disclose information when you visit our website, engage our services, communicate with us, or participate in our SMS communications program.

By using our website or services, you consent to the practices described in this Privacy Policy. More information at https://fullacegroup.com/privacy-policy

2. Information We Collect

We may collect information including:

Personal Information

Name
Company Name
Job Title
Email Address
Mobile Phone Number
Mailing Address
Service Requests
Support Ticket Information

Technical Information

IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Similar Technologies

Business Information

Information provided during cybersecurity assessments, IT consultations, business continuity planning engagements, compliance reviews, or managed service engagements.

3. How We Use Your Information

We may use collected information to:

Provide IT and cybersecurity services
Respond to inquiries
Schedule appointments
Deliver customer support
Manage support tickets
Provide Microsoft 365 consulting services
Conduct business continuity assessments
Improve website performance
Deliver requested communications
Comply with legal obligations

4. SMS Communications

If you choose to receive text messages from Full Ace Group, we may use your mobile number to communicate regarding:

IT support requests
Service updates
Appointment reminders
Help desk notifications
Project communications
Cybersecurity consultations
Microsoft 365 services
Business continuity planning engagements
Account-related information

Message frequency varies based on your interaction with our organization.

Message and data rates may apply.

5. Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties except as required by law or as necessary to provide contracted services.

6. Information Sharing

We do not sell or share personal information.

We may share information with:

Service providers supporting our operations
Cloud hosting providers
Technology vendors
Professional advisors
Legal or regulatory authorities when required by law

Any third-party service provider is required to maintain appropriate security controls and confidentiality.

7. Security Measures

Full Ace Group implements reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

Multi-factor authentication
Encryption technologies
Endpoint security controls
Secure backup systems
Access management controls
Ongoing security monitoring

8. Data Retention

We retain information only for as long as necessary to:

Deliver services
Comply with contractual obligations
Meet legal requirements
Maintain business records

9. Your Rights

You may request to:

Access your information
Correct inaccurate information
Update contact details
Opt out of communications
Request deletion where legally permitted

Requests may be submitted using the contact information below.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

You may control cookie usage through your browser settings.

11. Third-Party Websites

Our website may contain links to third-party websites. Full Ace Group is not responsible for the privacy practices of external websites. Full Ace Group will not be shared with third parties.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated policy versions will be posted on this page or at https://fullacegroup.com/privacy-policy with a revised effective date.

13. Contact Information

Full Ace Group

Email: support@fullacegroup.com

Website: www.fullacegroup.com