FA Full Ace Group

Full Ace Group SMS Communications FAQ

Frequently Asked Questions

1. Why am I receiving text messages from Full Ace Group?

You are receiving text messages because you requested information, support, services, a consultation, or otherwise provided consent for Full Ace Group to contact you regarding business-related matters.

2. What types of messages will I receive?

Messages may include:

  • IT support updates
  • Service appointment reminders
  • Cybersecurity consultation communications
  • Microsoft 365 service notifications
  • Help desk updates
  • Project status updates
  • Business continuity planning consultations
  • Client onboarding communications

These communications are related to Full Ace Group’s managed IT, cybersecurity, backup and disaster recovery, Microsoft 365, cloud security, compliance, and business continuity services. Information about these services appears in Full_Ace_Group_Presentation.pptx. [Full_Ace_G…esentation | PowerPoint]

3. How often will I receive text messages?

Message frequency varies based on your interaction with Full Ace Group.

Most customers receive between 1 and 5 messages per month. Additional messages may be sent when an active support request, project, or scheduled appointment requires communication.

4. Does Full Ace Group send marketing text blasts?

No.

Microsoft Teams SMS campaigns are intended for one-to-one customer communications and do not support mass marketing, bulk messaging, or automated promotional campaigns. [learn.microsoft.com], [learn.microsoft.com]

Full Ace Group primarily uses SMS for individual client communications, support updates, consultations, and service-related correspondence.

5. How do I opt in to receive SMS messages?

You may opt in through one of the following methods:

  • Website contact forms
  • Consultation request forms
  • Service requests
  • Client onboarding documents
  • Verbal authorization during a business conversation

Your consent must be obtained before business text messages are sent. Microsoft’s SMS campaign registration process requires organizations to document their opt-in process. [learn.microsoft.com]

6. How do I stop receiving text messages?

To stop receiving SMS messages, reply:

STOP

You will receive a confirmation message indicating your unsubscribe request has been processed.

7. What happens after I reply STOP?

Once you send STOP, future SMS communications from that campaign and number must cease. Microsoft’s Teams SMS policy requires opt-out requests to be honored. [learn.microsoft.com]

If you later wish to resume communications, you may be asked to provide new consent or reply START where applicable. [learn.microsoft.com]

8. How do I get help?

Reply:

HELP

Or contact:

Email: support@fullacegroup.com

Phone: (973) XXX-XXXX

You will receive assistance regarding SMS communications and Full Ace Group services.

9. Will I be charged for receiving text messages?

Message and data rates may apply according to your wireless carrier’s plan.

Please contact your mobile provider for details regarding texting charges.

10. Does Full Ace Group share my phone number?

No.

Full Ace Group does not sell, rent, or share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

11. How is my personal information protected?

We implement administrative and technical safeguards designed to protect personal information, including:

  • Access controls
  • Multi-factor authentication
  • Secure cloud services
  • Endpoint security protections
  • Data backup and recovery measures

These security-focused services are part of Full Ace Group’s overall cybersecurity and business continuity practice. [Full_Ace_G…esentation | PowerPoint]

12. Will my information be used for marketing?

Your information will only be used in accordance with our Privacy Policy and the permissions you provide.

We do not use SMS communications for unsolicited bulk marketing campaigns.

13. Can I receive support through text messaging?

Yes.

Clients may communicate with Full Ace Group personnel via SMS regarding:

  • Service requests
  • Appointment scheduling
  • Support ticket follow-ups
  • Project coordination
  • General client communications

14. Can I update my mobile number?

Yes.

Please contact our support team and provide your updated contact information.

Email: support@fullacegroup.com

Phone: (973) 705-0917

15. Is SMS secure?

SMS should not be considered a secure method for transmitting highly sensitive information.

We recommend that clients do not send passwords, protected health information (PHI), financial account information, or other confidential information through text messaging.

16. What should I do if I receive a message that appears suspicious?

If you receive a text message claiming to be from Full Ace Group that appears unusual or suspicious:

  1. Do not click any links.
  2. Do not provide personal information.
  3. Contact Full Ace Group directly using verified contact information.

Protecting clients from phishing and cybersecurity threats is a core focus of Full Ace Group’s cybersecurity services. [Full_Ace_G…esentation | PowerPoint]

17. Where can I learn more?

Please review:

  • Privacy Policy
  • SMS Terms & Conditions
  • Contact Us Page